![]() skillset based routing/queuing (agent profile) - maintain a skills profile with each agent, such as can speak spanish, knows golang programming, up-market sales team or expert with Citibank gold card program then allow routing/queuing of incoming based on skillset.enabling greeting such as thanks for joining LiveChat, due to holiday season demand, you may have to wait up to 4 minutes 31 seconds and 8 jiffies for the next agent queue statistics integration - ability to monitor ongoing average queue waiting time, and be able to access the statistic from the templated greeting.different queue types (round robin, offer to all agents, pick the less busy agent, etc) Upgrade server to 0.74.3 Receive any message and/or mention (User1 to User2, User1 to User1, User1 to Room, all, user, etc.) Version of Rocket.Chat Server: 0.74.3 Operating System: CentOS Deployment Method: TAR Number of Running Instances: 1 DB Replicaset Oplog: OpLog disabled - We are currently only using one DB with no replication.After that, cd into Rocket.Chat folder and run: meteor npm install PATHTOAPPSENGINE Where PATHTOAPPSENGINE is the path to the Apps-Engine repo you've cloned. Wanted/planned features (needs discussion) Make sure to actually clone the repo, since you will probably need to add some code to it in order to make your new functionality work. Agents avatar updates (needs to auto-update avatar image on livechat).oEmbed (with file upload visualization) Fixed Issues 87, 88 Feature/mrsimpson23 title first message to new request (RocketChat149) Request title and first message while creating new request Make titles of inputs and placeholders more consistent Fix display issues: - Dropdown overlapped by input field - In English, the width of the creation dialog was not 100, thus input.Missing features from main Rocket.Chat app possibility to override some information (like agent, department, etc) inside the start callback. ![]() get information about visitor: name, email, IP, etc.It supports the Offset, Count, and Sort Query Parameters along with Query and Fields Query Parameters. External API to be used by the website who adds livechat widget (please follow Livechat external API #1842). Channel messages - Rocket.Chat Developer GitBook Channel messages Lists all of the specific channel messages on the server.Integration with external CRM (create leads, opportunities, activies, etc).Ability to see what visitor is typing before he/she sends the message (on/off toggle).First, you would have to login into your chat server and save the tokens and then post the message you want, all using, for instance, curl. Dashboard (what kind of information should be displayed here?) So, you can technically push notifications to RocketChat using only curl, but it will probably be verbose.View all livechats sessions by an dapartment manager (restricted by departament permissions).Chat transfer (from an operator to another).Display a form to send an email when there is no online operators.I'll use this issue to track the progress of the upcoming features of livechat: Main features
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